{"id":603,"date":"2023-10-17T11:38:10","date_gmt":"2023-10-17T09:38:10","guid":{"rendered":"http:\/\/whitelab.fr\/?p=603"},"modified":"2023-10-17T11:47:23","modified_gmt":"2023-10-17T09:47:23","slug":"upskilling-your-team-with-the-necessary-skills-in-the-omnichannel-age-to-deliver-a-superior-cx","status":"publish","type":"post","link":"https:\/\/whitelab.fr\/?p=603","title":{"rendered":"Upskilling your team with the necessary skills in the Omnichannel age to deliver a superior CX"},"content":{"rendered":"\n<p>Surprisingly, a substantial 55% of Healthcare Professionals (HCPs) in the USA, EU, and UK aren&#8217;t exactly thrilled with the current digital efforts of biopharmaceutical companies. <\/p>\n\n\n\n<p>A recent webinar by&nbsp;<a href=\"https:\/\/www.linkedin.com\/company\/across\/\">Across Health<\/a>, showed that a significant obstacle in achieving a seamless customer experience lies within the internal capabilities of these companies. <\/p>\n\n\n\n<p>The stumbling block? A considerable number of them struggle with embracing change.<br>To succeed in the era of omnichannel engagement, it boils down to a fundamental shift in mindset. <\/p>\n\n\n\n<p>Is there a recipe for success? Not really, it depends of each company, but starting here may help :<\/p>\n\n\n\n<p>1-Lay Out a Clear Vision: Start by meticulously crafting a vision and establishing precise objectives.<br>2-Embrace Change: Develop the ability to pivot in the face of ever-evolving digital landscapes.<br>3-Take Concrete First Steps: Commence your omnichannel journey with meticulously defined, actionable initiatives.<\/p>\n\n\n\n<p>A top-notch method for cultivating an innovative culture throughout various departments in the pharmaceutical industry involves effective internal communication and motivational workshops \u2013 areas I love to implement!<\/p>\n\n\n\n<div class=\"wp-block-buttons aligncenter\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link\">Contact us <\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Surprisingly, a substantial 55% of Healthcare Professionals (HCPs) in the USA, EU, and UK aren&#8217;t exactly thrilled with the current digital efforts of biopharmaceutical companies. A recent webinar by&nbsp;Across Health, showed that a significant obstacle in achieving a seamless customer experience lies within the internal capabilities of these companies. The stumbling block? A considerable number &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/whitelab.fr\/?p=603\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Upskilling your team with the necessary skills in the Omnichannel age to deliver a superior CX&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/whitelab.fr\/index.php?rest_route=\/wp\/v2\/posts\/603"}],"collection":[{"href":"https:\/\/whitelab.fr\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/whitelab.fr\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/whitelab.fr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/whitelab.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=603"}],"version-history":[{"count":2,"href":"https:\/\/whitelab.fr\/index.php?rest_route=\/wp\/v2\/posts\/603\/revisions"}],"predecessor-version":[{"id":608,"href":"https:\/\/whitelab.fr\/index.php?rest_route=\/wp\/v2\/posts\/603\/revisions\/608"}],"wp:attachment":[{"href":"https:\/\/whitelab.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=603"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/whitelab.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=603"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/whitelab.fr\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=603"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}